Special Service Bag

Returns & exchanges

Our gear has to fit your gun, your body, and the way you carry. If it doesn't, send it back.

Free exchanges and free returns within 30 days of delivery.

• Exchange it for a different size, model, or fit. We cover shipping both ways.
• Or return it for a full refund to your original payment method.

There are no restocking fees. Return shipping is on us for orders shipped within the United States.

Trying it at home is expected

Try it with your firearm, your clothes, and your setup. To qualify for a return or exchange, the item must come back:

• Clean and undamaged, with all parts, straps, and inserts
• In its original packaging
• Without signs of everyday carry or use, such as wear marks, stains, odors, or modifications

Custom-molded Kydex holsters

Our Kydex holsters are molded to the handgun you choose, and they're covered by this policy too.

If you picked the wrong model or it doesn't suit your setup, the quickest fix is a free remold for the right handgun. Choose "Exchange" when you start your return.

How to start a return or exchange

1. Email sales@elitesurvival.com with your order number.
2. Select the items you're sending back, and choose an exchange, store credit, or a refund.
3. We'll email you a prepaid return label within 1 business day. Ship your return within 14 days of receiving the label.

Ordered a combo? Your Kydex holster and your pack may go back to different addresses, so you'll get a separate label for each. Use the label that matches each item.

Refunds

We inspect every return when it arrives. Your refund is issued within 3 business days of that, and we'll email you when it's done. Most banks take another 5–10 business days to show it on your statement.

Prefer store credit? Choose it when you start your return and we'll add $10 on top of the full amount.

Original shipping charges are refunded only if the item arrived damaged, defective, or wasn't what you ordered.

What can't be returned

• Items marked Final Sale, such as mystery boxes
• Gift cards
• Returns requested more than 30 days after delivery
• Items that show everyday carry, wear, or damage. We'll contact you and either send the item back to you or offer a partial refund.

Defects are covered for life

This return policy is for gear that isn't right for you. Defects are covered separately by our lifetime warranty against defects, at any time. Contact us at sales@elitesurvival.com and we'll make it right.

International orders

International orders can be returned or exchanged within 30 days of delivery under the same conditions. The customer pays return shipping and any duties.

Fair use

We include one prepaid return label per order. We may decline future returns on accounts with a pattern of excessive returns.

Dealer and wholesale orders

Orders placed through a dealer or wholesale account are covered by our dealer terms, not this policy.

Questions?

Email sales@elitesurvival.com. We're happy to help you choose the right fit before you order.